About ITC
Grupo ITC is a privately held multinational corporation dedicated to the commercialization of information and communications technology products, services and solutions, with the objective of contributing to the generation of value and growth of its strategic partners.
ITC is recognized for its extensive business experience, reaching 30 years in the field, standing out among its competitors for its commitment to continuous improvement in the quality of its products and services, respect for the environment by developing solutions that include the use of clean and alternative energies, constantly trained professionals and strategic alliances with the best international brands, which allow it to obtain as a final result solid and lasting relationships with the best companies in the countries where it operates.
The company has operations in the United States and emerging Latin American countries such as Bolivia, Paraguay, Chile and Ecuador, with a team of around 300 highly competitive professionals and engineers who work based on corporate values.
Mission
To contribute to people and companies to achieve and implement their cutting-edge technological goals with responsibility, integrity and care for the environment.
Vision
To provide our clients with cutting-edge technological solutions that improve their businesses, processes, services and increase their profitability. To be led by men and women of cultural diversity, who understand the needs of the market and customers, who have the capacity for change and permanent adaptation, and who always work together with the same objective
Values
ITC's quality results are the direct consequence of the contribution of the members of the professional work team, who responsibly perform their functions based on the fulfillment of corporate values, thus building a balanced work environment where the commitment to continuous improvement and teamwork is emphasized.
ITC is represented by the corporate values that are immersed in the daily work, being its fundamental pillars:
- Professionalism
- The Approach to Achieving Objectives and Teamwork
- Continuous improvement and customer orientation
- Commitment to work and proactivity
- The Responsibility
- Quality and operational excellence
- Ethics
Quality Management Policy
We provide high quality information technology solutions to companies, seeking to optimally satisfy all their needs and expectations through teamwork, continuously improving our processes, with the objective of contributing to the development of the country and the region.
Quality Objectives
To provide our clients with cutting-edge technological solutions that improve their businesses, processes, services and increase their profitability. To be led by men and women of cultural diversity, who understand the needs of the market and customers, who have the capacity for change and permanent adaptation, and who always work together with the same objective
- Comply with all legal, regulatory, contractual and other applicable provisions.
- To effectively satisfy all the client's needs; all our work is oriented to the interpretation of our clients' expectations, fulfilling all their guidelines, so that the services we offer meet the required specifications.
- Maintain trusting relationships of a high professional and ethical level with our business partners, suppliers and customers.
- Ensure the correct training and competence of all our personnel.
- To achieve an adequate and correct operation and continuous improvement of all our management systems and their processes, carrying out a correct identification and treatment of improvement opportunities.
Social Responsibility
The IT and technology market is undoubtedly the most dynamic and rapidly evolving market today. The technology of the new digital era allows immediate access to knowledge that in previous times would have taken years to collect. Our company is aware of the potential for cultural transformation that current technology offers and its direct impact on the personal and professional development of the population. As technology providers, we feel part of the transformation of our society and work to build greater human and social capital, minimizing the negative impacts and maximizing the positive ones of our industry.
Following the guidelines of our values, we understand the Corporate Social Responsibility as the development of an integral strategy to the business, which summons everyone with whom we interact to offer them access to new technologies, disseminate the global access to knowledge, provide innovative solutions for future generations and generate an awareness of responsible use of technology.
Our Corporate Responsibility Policy is reflected through work plans, programs, projects, and activities based on the relationship with our different stakeholders and created with the purpose of integrating all areas in the sustainable development of ITC Group.
Our Responsibilities
- Improve internal communication, through dialogue with employees, constant training and awareness of issues related to our values and the approach to social responsibility in the company.
- Promote gender equality, diversity and work-life balance.
- To guarantee safety in the work environment, offering a working environment that provides all employees with the tools for their personal and professional development.
- Always be at the forefront of technological advances, products and services.
- Strengthen channels of dialogue with customers to listen to their opinions and suggestions, while informing them of corporate news.
- Working on customer loyalty, focusing on service quality, satisfaction and expectations.
- Work on the continuous improvement of the processes of contracting, payment and evaluation of suppliers.
- To deepen the dialogue with suppliers based on mutual knowledge and specific communication tools, generating long-term relationships for mutual benefit.
- Transmit our values and approach to CR in order to align our value chain with the social and environmental scope of our company's management.
- To identify and minimize the Group's environmental impacts, in order to incorporate sustainable practices in the management of the business.
- To make our stakeholders aware of the importance of environmental protection.
- Apply environmental management systems, systematizing the processes of measurement, implementation and achievement of results.
