SOFTWARE: Contact Center
Contact center systems are often complex. They provide a wide range of business and communication functions and rely on multiple technology platforms, applications and integrated tools from multiple vendors, which can be poorly integrated. This problem can result in overlapping work and gaps in functionality, which will undoubtedly be detrimental to the business.
For many organizations, moving from a traditional contact center software, to one as a service, is what makes the difference. For this reason, the biggest advantage of virtual contact centers as a service (SaaS) is the ability to quickly adapt to dynamic changes in the environment.
The Contact Center tool is an Omni Channel Web platform, with integrated artificial intelligence, which allows to unify, control and enrich the communication experience with customers; it integrates telephony, digital channels, automation (Bots, Artificial Intelligence, IVR, CTI) and offers visibility of interactions with each customer through the different contact channels.
The Contact Center system offers you:
The Contact Center is installed on a standard server and all its features are automatically available. In order to use it, it is only necessary to connect it to the Telephone Operators and Digital Channels.
ITC's Contact Center solution allows you to easily integrate your branch offices using the Internet or a communications network. Agents, supervisors or managers work from anywhere or geographically separated, via standard IP/analog phones, a computer, tablet or smartphone.
Among the main benefits, ITC's Contact Center solution offers you:
ITC Contact Center offers scalable custom solutions, starting from minimum configurations and basic plans to advanced configurations and high-powered corporate plans.